Frequently Asked Questions

When you become a Subscriber, your first box will ship in 1-2 business days. Individual boxes and Shop products generally ship within 2-5 business days. Longer processing and shipping times may occur during holidays or large sales due to higher-than-normal volume.

Please note that once your credit card has been charged, we are unable to cancel or make any changes.

Monthly subscription boxes are billed on the 1st of each month and ship within the first two weeks of the month.

A tracking number will be emailed to you as soon as your box leaves our warehouse. Please note that the USPS website may not update the tracking numbers for up to a week especially during peak times.

Once a box has shipped, we have the exact same tracking information that is available on the USPS website. We are unable to provide arrival date, delay updates, re-route or forward your package to another address. If your box is lost in transit to a US destination (i.e. there has been no movement on the tracking for two weeks) we can file a claim with the USPS and reship your items.

If your box shows as Delivered but you did not receive it, please contact your local USPS office to ask them for the GPS scan where it was delivered. We are unable to get this information on your behalf due to USPS regulations. In the case your box is lost (no tracking updates for 2 weeks) or stolen please notify us within 14 days of delivery. We offer a one-time replacement box at 50% off.

Due to the intimate nature of products included in our boxes we are unable to accept returns on entire boxes or individual products, even if unused once the shipping box is opened.

If you received something incorrect, please contact customer service and be ready to provide a picture of what you received in error, and we'll be happy to send you the correct item free of charge.

If you know you want to return a box or product but are unable to cancel prior to it shipping, you can refuse the USPS shipment. Simply write 'return to sender' on the unopened mailing package and give it back to the USPS driver. When we get it back, we will process your refund. Refund amount will be your purchase price minus original shipping charges, which is usually around $15. This $15 fee is applicable even if you are a subscriber and get free shipping.

If you are uncertain about what box is best for you, please do not hesitate to contact us at info@thefantasybox.com. We are happy to help you.

To login to your Subscription account, click LOGIN button at the top and enter your email address associated with your account. You’ll be prompted to receive a 4-digit authentication code sent via SMS or email. Once you enter that 4-digit code, you’ll be able to access your Subscription details.

When you sign up as a Subscriber, you will be billed for the first box which will ship within 1-2 days of purchase. After that initial box, you will be billed on the 1st of each month and your box will ship within the first seven days of the month.

Simply log into your Account and select Cancel My Subscription which is located under your Account Details. If you have any issues with cancellation, please email info@thefantasybox.com and we can help with the process.

The best way to narrow down your fantasy box selection is by taking our short quiz. Through your answers, we can guide you to the fantasy category that would be the best fit for your desired outcome. From there, you can select a fantasy that sounds the most exciting for your upcoming date night.

Not currently, but they will be coming to our site very soon. Stay tuned!

Sure! Please send your idea to info@thefantasybox.com and we’ll add it to our pending fantasy concepts

No, unfortunately we do not allow product swaps. Our fantasy boxes are carefully curated for each theme and packaged for optimal travel; therefore, we cannot replace specific products.

Please review our SIZE CHART located as an image within each Fantasy Box. We purchase lingerie from several vendors, many of which follow the same sizing profile.

Our online Shop includes most of the bath and body products, oils, enhancers and games we include in our Fantasy Boxes. Some of the products are available in larger sizes and in some cases, additional flavors or scents. Visit our Shop to look for the product you’re interested in.

If you are a monthly Subscriber, you receive 20% off all Shop items and bi-monthly Subscribers receive 10%.

If you received something incorrect, please contact customer service at info@thefantasybox.com and be ready to provide a picture or video of the product that is either defective or missing and we'll be happy to send you the correct item free of charge.

Unfortunately, we do not offer warranties on our toys. You can reach out directly to the manufacturer to see if they are willing to offer any support on a broken product.

Orders typically take 2-3 days for processing and will be shipped via USPS. Addresses on the West Coast usually arrive within 3-4 days, addresses in the central States can take 4-6 days and East Coast addresses typically arrive within 6-8 days.

Yes, we offer a few select options for expedited shipping. Please review the shipping options at checkout.

No, unfortunately we are only shipping to the United States at this time. We will continue to grow our shipping regions over the next several months and will share updates periodically via email. Please sign up for our email newsletter to receive the newest information on our products and services.

Yes. All our packages, including Fantasy Boxes and Shop products, are shipped discreetly in unmarked boxes. The shipping Label will read: TFB Shipping.